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Hello, How can we help you?

Registration

How do I register on www.kingschance.com?

It's very easy to join www.kingschance.com and it costs you nothing. Click on the Sign up button above and fill in the forms required. You will be asked required to provide some information, such as your email and a password. You also need to provide a username. You must then confirm that you are over 18 years. After that just click on free registration. You can of course try to play our games in fun mode.

Must I join to play?

Even if you are not registered, you can play demo games in fun mode.

Where can I find my active bonuses and see how much I have left to wager?

To see your active bonuses and how much you have left to wager: - Click on “My Profile”, a green button in the header. - Click on "Bonus" in the pop up. - There you will see the status of your bonus/bonuses.

Is there a max bet / spin while playing with a bonus?

Yes, max bet / spin is $20.

What games contribute 100% towards the wagering requirements?

Games in the games category "Slots" will contribute 100% towards the wagering requirement. These games are also restricted to play using bonus balance. Games in the other CATEGORIES do not contribute to the wagering requirements.

Can I cancel my bonus?

If you want to cancel your bonus please contact our support via Live Chat or or by emailing [email protected] and we will assist you.

Deposit

How do I make a deposit into my gaming account?

This is easy! Click on “Deposit”, the button in the header. If this is your first deposit you need to fill in the the requested information first. There are several ways to make a deposit into your gaming account. Via credit card or Neosurf. A player may only make deposits to their own gaming account, and only with a credit card account issued in their own name. Please also note that we will continuously add new payment options.

When will my deposit be credited to my gaming account?

Deposits made using any of our payment options will be transferred to your gaming account immediately. If you do not receive the money into your gaming account after all the required deposit steps have been completed, please contact our Payment Team at [email protected]

What's the minimum deposit?

The minimum deposit is $20.

Can I make a deposit with a different Credit Card?

Yes, you can just fill in the new Credit Card details when depositing.

Withdrawals

How do I make a withdrawal?

Login to your gaming account. Click on “Deposit”, the pink button in the header. Then click on "Withdrawal" in the pop up. Fill in the the requested information then enter the amount that you would like to withdraw and complete your withdrawal.

Do you have a minimum withdrawal limit?

Yes, the minimum withdrawal amount on www.kingschance.com is $100.

Why can't I make a withdrawal?

Usually this is due to you having an active bonus on your account, please check your bonus page. If you don’t have an active bonus please contact our Payment Team at [email protected]

Can I cancel my withdrawal?

Yes, you can go to the withdrawal page and cancel your pending withdrawal from there.

When will my withdrawal be processed and when will I receive my funds?

We will process your withdrawal request as soon as it is registered. It takes 4 bank days before your money is settled into your account.

What is IBAN and Swift?

IBAN is your personal International Bank Account Number (IBAN) and SWIFT is the international code of your bank. Both make international banking transactions easier. If you are unable to find this information, please contact your bank and ask for assistance.

Player Account

How do I reset my password?

Just scroll up to the header and click on “Log In”, then click on the link “Forgot Password”.

I didn't get a verification email.

Please check your spam mail; if you still can’t find the verification email, please contact our Support Team at [email protected]

How can I change my personal information on my account?

Login and go to My Account. You can change some of your personal information on your account but for some details you need to contact our Support Team at [email protected]

I don't want your Newsletters, how do I unsubscribe?

To unsubscribe from our Newsletters, please click on the link at the very bottom of the Newsletter which you have already received. You can also send an email to our Support Team at [email protected] with your request.

I don't want your promotions sent to my phone, how do I unsubscribe?

To unsubscribe from our promotions sent to your phone, please send an email to our Support Team at [email protected] with your request.